Customer Support Executive - Noida, India - Wealth Clinic Pvt Ltd

Wealth Clinic Pvt Ltd
Wealth Clinic Pvt Ltd
Verified Company
Noida, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Support Executive Responsibilities:


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:


  • A bachelor's degree in administration or a related field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Salary:
₹30, ₹35,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Ability to Commute:

  • Noida, Uttar Pradesh (required)

Ability to Relocate:

  • Noida,

Uttar Pradesh:
Relocate before starting work (required)


Work Location:
In person


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