Insurance Associate - Mumbai, India - M&G plc

M&G plc

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited).

We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.

Key responsibilities: _Wealth Operations, PFP, Adhoc Projects_
To provide customer service to both internal and external customers
Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets
Maintain and implement personal development plan in partnership with immediate manager
Identify, facilitate and implement process improvement ideas to improve efficiency.
Keep own knowledge up to date in relation to servicing/processing/compliance activities
Execute nonstandard cases and manual work that cannot be processed on standard systems.
Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products.
Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements.
To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.
To achieve and maintain required level of competency as per the training and competency framework.
Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers
Responsible for updating details on various systems
Will also be responsible for sending template letters to customers and at times creating freeform letters to respond to customer queries.
Handle calls to ceding companies or internal departments within UK if required for some worktypes

We live by four behaviours at M&G Global Services and we ask all our employees to: