Customer Relationship Executive(Telecaller) - Nehru Place, Delhi, Delhi, India - Lappy Maker Infosolutions Pvt. Ltd.

Lappy Maker Infosolutions Pvt. Ltd.
Lappy Maker Infosolutions Pvt. Ltd.
Verified Company
Nehru Place, Delhi, Delhi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
1. Answering calls and resolving queries about product,services or company.


  • Interact with clients through telephonic conversation.
  • Offer clients information about products or services
  • Receiving queries of customers on IVR and telephone system and coordinating with them to close the deal and to give a proper resolution for their queries along with providing them proper quotations.
  • Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
  • Look after unresolved and pending customer complaints and referring them to the required departments for further investigation.
  • Keeps up quality service by adhering to organization guidelines.
  • Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.
  • Responding to inquiries concerning things or the organization
  • Posing questions to comprehend client necessities and close sales
  • Considering the details of each offering and staying side by the side of updates to these contributions.
  • Acquiring and updating an individual's contact details.
  • Calling active or old customers to encourage for availing the services

Requirements:


  • Proven experience as a telecalling representative or customer relationship executive specially in inbound category.
  • High school diploma; B.sc/BA will be added advantage.
  • Excellent knowledge of the English language
  • Good knowledge of computer programs like (CRM software) and other telephone systems
  • Ability to switch communication styles

Job Types:
Full-time, Permanent


Salary:
₹15, ₹25,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Nehru Place, New Delhi , Delhi: Reliably commute or planning to relocate before starting work (preferred)

Experience:

Call Center Occupations: 1 year (preferred)

  • Customer service: 1 year (preferred)
- total work: 1 year (required)


Language:


  • English (preferred)
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