Jobs

    Specialist Support Services - India - HRS Hospitality & Retail Systems

    HRS Hospitality & Retail Systems
    HRS Hospitality & Retail Systems India

    4 days ago

    Default job background
    Customer Service / Support
    Description

    JOB REQUIREMENTS:

    • At least 13 years hospitality industry experience and 13 years PMS product exposure.
    • Intimate knowledge of hotel operations.
    • Ability to succeed through collaboration and working through other internal and external organizations and individuals.
    • Ability to communicate effectively and build rapport with team members and clients.
    • Good knowledge of the PMS product suite, OXI, IFCs.
    • Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.

    MAIN RESPONSIBILITIES:

    • Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
    • Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
    • Ensure familiarity with new product releases as they become available
    • Liaise with subject matter experts on client requests for enhancements and development
    • Work with the support/implementation teams to ensure service level requirements are exceeded
    • Conduct user training
    • Perform other duties as requested or as deemed appropriate by management
    Candidate must be able to work scheduled shift hours (morning/afternoon shift and work on weekend/Public Holiday)


    WE OFFER:

    • International company, enthusiastic environment;
    • Motivating remuneration package;
    • Competitive bonus scheme;
    • Wide possibilities for training and professional growth
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