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    Customer Service Executive - Bengaluru, India - Cresc Datasoft Pvt. Ltd.

    Cresc Datasoft Pvt. Ltd.
    Cresc Datasoft Pvt. Ltd. Bengaluru, India

    5 hours ago

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    Description

    Job Position: Customer Service Executive

    We currently have an excellent opportunity for a Customer Service Executive (Only Female) to join our team.

    Job Description / Responsibilities

    The CS executive is responsible to interact between the customers, sales team, warehouse and other entities involved in US Apparel/Garment supply chain process.

  • Customer Relationship Management.
  • Coordinate for closure of unwanted and partially fulfilled POs on periodic basis.
  • Be in touch with WH on regular basis for smooth shipment and resolve any issue raised regarding PO mismatch/excess etc.
  • Communicate with customer on shipping schedule, pricing, product availability, product/shipping, documentation, sample request, shipping and order confirmation.
  • Coordination on phone/emails with Sales Team for their order and shipping updates.
  • Ensure timely shipments from the warehouse & track the same till delivery.

    • Desired profile of the candidate

  • Candidates with prior experience in US customer support process preferred.
  • Excellent US English both oral and written.
  • Must have excellent working knowledge of MS Excel and must have good analytical skills.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Detail Oriented & Able to Multi-task.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation.
  • Candidates with GARMENT MERCHANDISING / FASHION /BUYING HOUSE background preferred.
  • Must have cultural and geographical understanding of America.
  • Candidates from in and around New BEL Road , Yeshwanthpur, Hebbal preferred.

    • Education & Experience Required

  • Minimum of two years of customer relations, sales and/or order processing experience.
  • Excellent written and communication skills.
  • Customer service oriented and possess good problem solving abilities.
  • Degree in Garment Merchandising/ Fashion with related experience in Apparel/Garment industry or buying house would be preferred.

    • Additional Information

  • Candidates are required to work in night shift only.
  • Work Timing : 6:30 PM- 3:30 AM.
  • Salary : 3 Lakhs – 6 Lakhs
  • Industry : BPO / ITES
  • Functional Area : Customer Service, Operations, AR, Sales Coordination, Garment Merchandising.
  • Role Category : Voice and NON - Voice
  • Role : Executive/Senior Executive - (Nontechnical)
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