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    Telecommunications Principal Engineer Hyderabad, Telangana - TTEC

    TTEC
    TTEC Hyderabad, India

    2 days ago

    ttec background
    Description
    UK/EST- Shift

    #LI-Hybrid

    What You'll be Doing

    Reporting to the Senior Manager of IT Voice Engineering & Infrastructure, this key engineering position is responsible for the engineering, design, deployment, management, and support for the TTEC Engage SIP and Carrier infrastructure.

    As a member of the SIP Engineering Team, this individual will directly engineer, deploy, manage, and support Ribbon (f.k.a. Sonus) applications and carrier (TDM/SIP) infrastructure.

    General Responsibilities

  • Validate builds for cost savings and drive circuit/carrier optimization projects to meet cost objectives
  • New Client Launch
  • Carrier to Carrier customer migrations
  • Technical leader for incidents, diagnosis and determining the most effective way of resolving outages, supporting L2 associates, cross functional teams, and vendors
  • Lead/Participate in testing new tools and developing operational requirements for monitoring
  • Coordinate testing of installed solution with customer applications
  • Perform vendor interaction, service reviews and maintenance
  • Forward thinking in audit and compliance efforts including risk review
  • Keep up to date documentation of procedures.
  • Review projects documentation from project delivery teams
  • Drive automation initiatives for the system maintenance activities
  • Participate in an On-Call Rotation and be ready to support the service during non-business hours

    • 5+ years Core Knowledge, Responsibilities & Professional Competencies in:

  • Ribbon (f.k.a. Sonus) products
  • 5200/5400 Session Border Controllers
  • Policy and Translation Services (PSX)
  • Embedded Management Applications (EMA)
  • NetScore or Ribbon Protect
  • SIP/TDM Carrier Infrastructure: SIP, T1, E1, DS3, ONS
  • Protocols: SIP, H.323, QoS, DHCP, SNMP, SS7, ISUP, ISDN/PRI, Routing (OSPF, BGP, EIGRP)
  • Codecs – G.729, G.711, OPUS
  • Tools/Monitoring: Wireshark, NetScore, NetScout, VMWare (VMware ESXi, vSphere, vCenter)

    • Knowledge Requirement Desirables:

  • Cloud: Azure, AWS
  • CounterPath: BRIA, Stretto, Licensing
  • BroadSoft: Broadworks
  • Cisco: core/edge routing/switching applications/hardware and/or SIP/TDM Gateways
  • ACME: Session Border Controller and Translation Services
  • Call Control: Call Manager, Call Manager Express, Avaya Communication Manager, Avaya Session Manager

    • Visit for more information.

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