resolution coordinator, contact center - Bengaluru, Karnataka

We are looking for an experienced Contact Center Engineer with strong hands-on expertise in Genesys and Genesys Engage platforms. · Design, configure, and implement Genesys and Genesy Enage solutions for voice, chat, email, and digital channels. · Manage routing strategies , IVR ...

At ANZ we're shaping a world where people and communities thrive driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. · The Contact Center Operations is responsible for managing daily operations by ensuring timely accurate p ...

We are looking for an experienced Contact Center Engineer with strong hands-on expertise in Genesys and Genesys Engage platforms. ...

We are looking for a highly skilled Contact Center Architect to design, implement and optimize cloud and on-prem contact center solutions. · ...

We are looking for a highly skilled Contact Center Architect to design, · implement, and optimize cloud and on-prem contact center solutions.The ideal candidate should have strong expertise in contact center platforms such as Amazon Connect, · Genesys, Avaya, Cisco, NICE, Five9 o ...

The Contact Center Operations is responsible for managing the daily operations of the team by ensuring timely and accurate processing of requests through effective allocation of work. The role is also responsible for acting as the first level of escalation for the team and being ...

We are seeking an experienced and people-focused Contact Center Manager to lead and manage a team of Customer Support agents responsible for addressing customer queries across multiple channels.This role will play a key part in scaling our customer support operations, strengtheni ...

We are seeking an experienced and people-focused Contact Center Manager to lead and manage a team of Customer Support agents responsible for addressing customer queries across multiple channels. · ...

The Contact Center Operations is responsible for managing the daily operations of the team by ensuring timely and accurate processing of requests through effective allocation of work. · ...

The contact center operations team manages daily operations by ensuring timely and accurate processing of requests through effective allocation of work. · Being the first point of contact for queries and escalations. · The role acts as an escalation point for stakeholders SMEs cu ...

We are seeking an experienced Contact Center Manager to lead our customer support operations. · Bachelor's degree in Business Administration, Communications or a related field. · ...

This customer service consultant role involves managing inbound and outbound calls, identifying customers needs, providing solutions, building sustainable relationships with customers by taking extra mile. · ...

The Contact Center Specialist responds to routine inbound phone calls and emails. The role assists as front line support for product and/or service requests. ...

As an Application Developer, you will design, build and configure applications to meet business process and application requirements. · ...

The Contact Center Support Analyst position is responsible for providing end-user support for contact center agents utilizing Cisco telephony solutions, including troubleshooting break/fix issues and managing provisioning in a Cisco-based environment. · ...

The primary role of the position is to service our members, · customers and volunteers by providing knowledgeable support in IEEE Products & Services.The incumbent in this role provides prompt and professional high quality service · and solutions to clients. · ...

This enables us to take a data-driven approach to performance, focusing on service levels, customer satisfaction, · and operational efficiency.The Telecommunications Approvals & Migration Specialist will play a key role in this environment by: Managing telecom migration projects ...

Design build and configure applications to meet business process and application requirements. · Proficiency in Cloud Contact Center Implementation. · Strong understanding of application development methodologies. · ...

The Contact Center Support Analyst position is responsible for providing end-user support for contact center agents utilizing Cisco telephony solutions. · The role will also provide support for Avaya telephony products within the organization. · This role requires strong Windows ...

Participate in many aspects of the software development lifecycle. · ...