Customer Care Executive - Manipala, India - Foodzoned

Description

• Handle customers' enquiries in a courteous and prompt manner
• Manage customer expectations professionally
• Devise and implement ways to enhance process workflow & customer experience
• Ensure customer database is up to date and keep track of customer profile providing timely updates to management
• Maintain confidentiality of customer database
• Should have managed inbound process with AHT's similar to ours (AHT = Average Handling time for a call)
• Regularly monitor ecommerce sites' activities and report any situation that appears out of the norm to immediate supervisor
  TOOLS AND OTHER SKILLS REQUIRED
• Undergraduates/graduates 12 years of experience in customer service
• Frontline customer service experience
• Strong communicating &interpersonal skills
• Customer service oriented, proactive and resourceful
• Patient, understanding but firm and confident in handling customers
• Has a positive attitude and passion to provide good customer service
• Preferably from ecommerce or internet industry
• No gap in relevant work experience
• Weekends and Public Holidays are compulsory working
• Good verbal and written communication skills
• Active listening skills
• Good working knowledge of MS Office and PPT