Technician Coordinator - Hyderabad, India - DrinkPrime

DrinkPrime

Verified Company

Hyderabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Drink prime:

DrinkPrime was started to solve a personal problem - How do we get access to clean, safe, and
healthy drinking water? Seems simple, but here's what we found.
First, most of the water you get in plastic cans isn't fit for drinking. Second, less than 10% of Indians
actually own a water purifier That's when we realised this wasn't just a personal problem but an
opportunity to help a lot of people.

It's been six years since we started on this journey. Today, more than 1 Lakh users in 7 cities trust us
to access clean and safe drinking water

Responsibilities:

1) Technician hiring, training, and retraining as guidelines provided by the central team.
2) Conduct request audits by visiting customer location on the quality of technician work and digital audits as per Digital audit sop.
3) Evaluate technicians based on training and on field performance and submit reports monthly
4) Ensuring quality of job by proper analysis
5) Implementation & adherence of new SOP's
6) Solve technician field issues case by case, report repeated and unsolved cases to central ops and quality team.
7) Repeat jobs analysis, action items to be taken on training.
8) Spare cost optimization