IT Support - Mumbai, India - Trigyn
Description
Job DescriptionJob Description:
- Provide second-level support to incidents and requests related to Identity and Access Management (IAM) services that includes Employees Accounts, ROLES, Authorization and Access management.
- Perform daily troubleshooting of issues by using IAM tools and SQL database query tools.
- Perform basic validation of Employees data in each target systems integrated with IAM which includes SAP, AD On-Prem, AAD, and XO.
- Deploy system patches as released by OI, Microsoft, and other vendors related to IAM solution, and upgrade administrative tools and utilities.
- In close collaboration with other ICT teams, deploy, test, and troubleshoot new IAM developments in DEV, UAT in PROD environments.
- Maintain and produce support-related artifacts and documentation, including operations manual, process documents, configuration documents, etc. while making them available to the whole team
- Provide after-hours support when necessary and respond to emergencies.
- Work with Business and vendors and other client support teams to resolve issues.
- Has a minimum of two years of information security experience, working with on-prem and cloud-based security solutions.
- Knowledge of secure web gateway solutions, preferably Zscaler.
- Knowledge of Microsoft Threat Protection suite, as Azure AD Identity Protection, Microsoft Defender for Endpoint, Exchange Online Protection.
- Knowledge in network/firewalls devices (e.g., Cisco ASA, Cisco FTD, Cisco Meraki, Palo Alto, FortiGate)
- IT security specialist training and certifications are an asset, and especially related to Microsoft (Azure / M365) security solutions
- ITIL V3/4 foundation level certification is desirable.
- Excellent oral and written command of English.
- SC-300 Microsoft Identity and Access Administrator and/or SC-200 Security Operations Analyst Associate certificates will be an advantage.
- Ability to respond against information security alerts
- Valid proficiency in Vulnerability Management concepts
Requirements:
- Has a minimum of three years of experience of working experience in administration and support of Azure Active Directory, Share Point, Office 365, Microsoft Exchange, and SAP.
- Experience in developing, implementing, and optimizing SQL queries.
- Good Familiarity with Security and infrastructure administration.
- Experience with User Authentications and Identity Synchronization Technologies such as OAuth 2.0, SAML, and OpenID Connect.
- Knowledge of OI PowerShell scripting
- External identity providers configuration for Web Application
- Familiarity with Security and infrastructure administration
- Knowledge of Office 365 Identity Management
- Able to articulate complex, technical concepts to non-technical audiences
- Experience with Cloud User Management and configuration
- Understanding of Virtualization concepts and virtual system administration
- Familiarity with core OS services such as SSH, Telnet, FTP, NFS, DNS, DHCP, LDAP
- Excellent hands-on experience with administration and troubleshooting of Azure AD, MS Exchange, Office 365. And Share Point.
Completed secondary education.
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