Executive ahmedabad - Ahmedabad, Gujarat, India - Vodafone

Vodafone
Vodafone
Verified Company
Ahmedabad, Gujarat, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

_VOIS Intro:


About _VOIS:

  • VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation.

We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.


Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.


_VOIS Centre Intro:

About _VOIS

India:
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad.

With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.


_VOIS Equal Opportunity Employer Commitment:


India:

  • VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.


As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.

We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023.

These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills


Key accountabilities (Role Description):


Key accountabilities and decision ownership:


  • Support and lead requirement gathering, alignment discussions with local markets and supplier for process
  • Manage sign off from respective stakeholders and local markets
  • Provide support in process design
  • E2E request processing within Workflow, configuration & platform testing of sandbox, UAT
  • Support and lead analysis of integration requirements with VF systems
  • Testing of integrations, Hyper care support, Training support, Lead/support documentation
  • Assure to provide the Quality assurance.
  • Query Resolution
  • Contribution on digital automation.
  • Project Management,Meet project time lines,Acihve UAT and meet stackholders expectation.
  • Handle issues/Escalations effectively with stackholder regarding Contract Management Process & Manage end to end Life cycle of Contract
  • Achieve and improve the process KPI performance
  • Manage Query resolution and troubleshooting
  • Escalate functional questions / bugs / change requests as per agreed escalation process.
  • Supports the adoption of SCM system and process across global.
  • Builds strong relationships with stakeholder and suppliers.
  • Ensures continuous alignment with internal stakeholders incl. all teams in SSC, IT and corporate & circle SCM's for seamless support delivery
  • Contributes to driving the Health, Safety and wellbeing agenda in SCM & local operations

Essential:


  • SAP Sourcing Knowledge Required

Desired:


  • Communication skills
  • Managing a changing environment
  • Making a personal difference
  • Communicating for impact
  • Ability to motivate a small team
  • Ability to work across peer group in multiple teams/ locations
  • Excellent MS Office Knowledge

Must have technical / professional qualifications:

  • Good communication skills
  • Demonstrable record of stakeholder management
  • Results oriented
  • Keen analytical abilities
  • Ability to work with distributed virtual teams