Customer Service Representative - Panchkula, India - Passion Gaming Private Limited
Description
About Us
Passion Gaming Private Limited
(the "Company") is an innovative online gaming company providing the finest digital card games like Online Rummy to players in India.
Our progressive and service-oriented team is led by professionals with several years of proficiency in the online gaming industry in India, the USA, and the UK.
We pride ourselves in hiring energetic, artistic and committed team members who are willing to learn, work hard and find solutions.
That's why we are looking for people with diverse backgrounds, beliefs, and abilities to help us create the future and are proud to be a part of our organization.
About the Role:
We are looking for Customer Service Representative who can speak Hindi & English.
- Keep records & recording details of customer transactions, inquiries, complaints, and comments, as well as actions taken.
- Process withdrawal requests, complete KYC & create/complete Zoho task tickets.
- Follow up to ensure that appropriate and timely actions are taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Make outbound phone calls to maximize sale/deposit conversion.
- Experience in the skill based gaming industry a plus
Responsibilities and Duties
- Extremely good oral communication skills in English & Hindi.
- Ability to listen & solve customer issues
- Good interpersonal and writing skills
- Ability to handle the pressure
Required Experience and Qualifications:
1 to 2 Years in customer support
Location:
Panchkula, Haryana
Salary:
₹15, ₹25,000.00 per month
Schedule:
- Monday to Friday
Speak with the employer
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