SAP Sdm - Mumbai, Maharashtra, India - Zensar Technologies

Zensar Technologies

Verified Company

Mumbai, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

SAP AMS Service Delivery Manager
years

Mumbai

Join the Powerhouse of Innovation in
Zensar's SAP Application Maintenance Services team and be part of revolutionizing business operations through optimized SAP systems

_ Key tasks & activities_

As an Applications Services team leader you will be a key part in the service delivery, people management and the client relationship.

As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.

47 years of experience as SAP SDM for AMS support engagement
68 years of previous hands on implementation or Support experience in at least one SAP Functional or Technical areas
A strong interpersonal & team spirit as we deliver better together
Effective Client interaction with Stakeholder Management and Alignment
SLA tracking, management and Improvement
Structure in order deliver the appropriate contractual service levels
Ability to Plan and Deliver accordingly.
Good relationships skills as you will have to build a network for improving cooperation
Coaching mindset to help your team members evolve.
Culturally openminded as we work with Offshore, nearshore and local people in one team
Business oriented in order to support our client to perform (IT and Business)
Strong communication skills: to manage steering committee & customer daily contacts
PMP, ITIL V4 certifications is a big plus.

Key responsibilities:

Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliance, service continuity, team members motivations, respect of qualitative & timely delivery
Provide consolidated management reporting to the Customer and Zensar on the services performance.
Play a key role in add on sales with Sales & Delivery Management team
The delivery of the AMS services at the appropriate contractual service levels.
Conform to the engagement prioritization, identify & assign resources on service activities
Drive
EndtoEnd the problem, change, release, capacity, performance management and reporting

Qualifications and Requirements:

Bachelors or Master Degree

years of SAP experience of which 3+ years as SDM or similar role

Excellent communication skills
SAP Functional / Technical background

At Zensar, we believe in diversity, equal opportunities, and a workplace where everyone feels valued.

We take good care of people and help them make progress by assigning challenging projects and providing ample opportunities for personal growth and learning.

We are looking for experienced professionals ready for their next career move.

You will join the ADM team, an ambitious, collaborative, supportive environment—problem-solvers with a strong focus on exchanging best practices to deliver exceptional results with SAP.

Here, the knowledge of each team member and their own expertise is valuable to enable effective decision-making, proactive planning, and smooth project execution.

Primary Location:
India-Maharashtra-Mumbai

Job Posting:
Mar 13, 2024

Experience Required (In Years):Minimum
- 10 **Maximum
- 15