CRM Executive - Mumbai, India - Doro Fashions india pvt ltd

Doro Fashions india pvt ltd

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Post-dispatch of products from delivery to customer review, taking utmost care of the customer experience at each step.

Identify customer needs and help customers use specific features.
Update our internal databases with information about any specific query, concern, or feedback from our customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Inform customers about new products.
Follow up with customers to ensure their issues are resolved.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Making the customer have the best experience with the brand is the ultimate target.
Any Bachelors Degree.
Minimum of 2 years experience within the customer service industry.
Should have worked on CRM.
Freshers with good communication skills and knowledge of the fashion industry can apply.
Excellent interpersonal and communication skills.
Proficiency with computers and strong typing skills.
Proficient in all Microsoft Applications.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decisionmaking skills.
Ability to deal with demanding customers and escalations.
Able to perform under pressure.
A team player.