Customer Support Executive - Pune, India - Kaapro Management Solutions

Kaapro Management Solutions
Kaapro Management Solutions
Verified Company
Pune, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Opening: 10 Nos


  • Job ID:

Employment Type:

Full Time- Reference:
Work Experience: 1.0 Year(s) To 3.

0 Year(s)- CTC Salary: Not Disclosed by Recruiter- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: IT-Software/Software Services- Qualification: 10th / SSC - Not Applicable / No Specialization; 12th / HSC - Commerce; 12th / HSC - Other; 12th / HSC - Science; BA - English; Pursuing Graduation - Not Applicable / No Specialization- Location:


  • Pune
Posted On: 11th Sep, 2023


Position
  • :
Customer Support Executive**Experience

  • :
1 to 3 Yrs.
Location

  • :
Bavdhan, Pune

Interview Mode**:

  • Face to Face/ Online**Languages**:
  • English, Punjabi.**US Shift Timings
  • :
8:30 pm to 6 am
Monday to Friday and Saturday (depend on work )****Educational Qualification:
- **
Undergraduate / Graduate with good computer knowledge
-
USA Technical support voice process.
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Must have excellent English communication skills.
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Must have Customer handling skills.
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Possessing excellent product knowledge to enhance customer support.
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Identify and assess customers' needs to achieve satisfaction.
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Build sustainable relationships and trust with customer accounts through open and interactive communication.
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Provide accurate, valid, and complete information by using the right methods/tools.
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Meet personal/customer service team sales targets and call handling quotas.
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
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Keep records of customer interactions, process customer accounts, and file documents.

Key Skills:


  • Customer Relationship
  • Customer Support
  • Usa Tech Support

Company Profile:

IT Product Development Company -One IoT platform for transportation providing ELD compliance, Telematics, and Dashcams.
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