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    Manager - Customer Relation - Thane, India - Azuro

    Azuro
    Azuro Thane, India

    5 days ago

    Default job background
    Full time
    Description

    Company Overview

    Azuro, a Square Yards subsidiary, is Indias largest organized rental and property management platform. We provide Home owners and Tenants a complete tech-enabled real estate residential property management solution. With a team of employees, we ensure the smoothest and fastest renting-out experience. Headquartered in Gurugram, Haryana, Azuro is committed to revolutionizing the real estate industry.

    Job Overview

    Azuro is seeking a highly motivated and experienced Manager - Customer Relation to join our team. As the Manager - Customer Relation, you will be responsible for maintaining and enhancing relationships with our valued customers. This is a full-time position based in Thane, Maharashtra, India, and requires 1 to 3 years of experience in a similar role.

    Qualifications and Skills

    • Bachelor's degree in business administration or a related field
    • 1-3 years of experience in customer relations or a similar role
    • Excellent interpersonal and communication skills
    • Strong problem-solving and conflict resolution abilities
    • Ability to multitask and prioritize workload effectively
    • Proficiency in CRM software and Microsoft Office Suite
    • Detail-oriented with a focus on delivering exceptional customer service
    • Ability to work in a fast-paced and dynamic environment

    Roles and Responsibilities

    • Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty
    • Handle customer inquiries and provide prompt and effective resolutions
    • Serve as the main point of contact for customer concerns and escalate as necessary
    • Identify areas for improvement in customer service and make recommendations to enhance customer experience
    • Collaborate with cross-functional teams to address customer needs and drive customer success
    • Track and analyze customer feedback and trends to identify opportunities for improvement
    • Stay up-to-date with industry trends and best practices in customer relationship management
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