Sda and R&s - Saidapet, Chennai, Tamil Nadu, India - SRM Technologies

SRM Technologies

Verified Company

Saidapet, Chennai, Tamil Nadu, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role:
SDA and R&S

Location:
Chennai

Job Type:
Full-time

SDA and R&S (4)
SD-Access, Underlay, Overlay, LISP, Control plan, BGP, IS-IS, SD-WAN, Multicast, QoS, Routing and Switching, MPLS, VPLS, MP-BGP, OSPF, IS-IS, LACP, STP, dot1q, dot1x, QoS, Multicast, Shaping, Policing, ACL, PBR, NTP

Preferred Experience: 5+ years

The
Tier 2 Service Specialists will be responsible for proactively monitoring and managing the events / alarms that are created on different facets of the infrastructure.
Following are the key responsibilities of a Tier 2 Service Specialist

-
Incident Management

Provide Quality Assurance for L1 monitoring (Ticket building, process adherence, systems monitoring & SLA tracking)
Provide technical escalation point for L1 analysts
Follow documented escalation processes
Provide advanced troubleshooting for platforms and drive the issue/problem resolution process
Understanding and exceeding all SLA commitments
Recommend process/procedure improvement

-
Problem Management

Perform Root Cause Analysis of problems, propose and implement remediation actions

- co-ordination with L3 / vendors for Permanent Fixes
- implementation of fault fixes and patches for Problems

Change & Configuration Management
Implementing changes as per agreed change management process
Activation/Deactivation/Provisioning of Service requests through Change Management Process
Perform approved configuration changes during entity migrations
Managing the change process
Reporting on the implemented changes

-
Asset Management

Perform Asset management including License Management i.e. maintain BOQ and licenses
Vendor Management
The NOC team would coordinate with the vendors on behalf of the customer and the customer's agreed SLAs with the vendor.
Ensure all contracts are renewed in a timely manner by informing the Customer in advance
Network Security Device Administration Service. This will include endtoend managed services support (complete administration of the devices) and ensure the confidentiality, integrity and availability of EXPO's information, data and IT services.
Experienced Tier 2 Support
Service Specialists are also called Tier 2 Support
Service Build

Tier 2 Support

Service Build

can support in the build of improved services (continual service improvement), service Testing & Validation and the implementation of major changes (as required).

Excellent communication skills
At least 5 years of experience
Hands on Experience of Configuration and Deployment

About SRM Tech:

Why work with us:

Medical insurance cover for employees and their dependents to protect & support in their well-being.

Flexible Work from Home arrangement for associates in accordance with the eligibility and project criteria.
Convenient Maternity benefits & Paternity leave policy for employees who have completed a set tenure at the organization.

Sponsorships and reimbursement of expenses made towards acquiring certain professional certifications and billable technical skillsets.

City

Saidapet

State/Province

Tamil Nadu

Country

India

Zip/Postal Code

600096

Industry

Technology