Customer Relationship Executive - Meerut, India - Bizovate Interactive Solutions Pvt Ltd

Bizovate Interactive Solutions Pvt Ltd
Bizovate Interactive Solutions Pvt Ltd
Verified Company
Meerut, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key Responsibilities:


Customer Engagement:
Proactively engage with customers to understand their needs and preferences, ensuring a personalized and positive experience.


Relationship Building:
Build and maintain strong, trust-based relationships with customers to promote loyalty and repeat business.


Product Knowledge:
Develop a deep understanding of our products/services to effectively communicate their features and benefits to customers.


Feedback Collection:
Gather customer feedback and insights, providing valuable input to improve products, services, and overall customer satisfaction.


Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience.


Customer Education:
Provide information and guidance to customers on product usage, troubleshooting, and additional services.


Escalation Handling:
Address and resolve customer complaints or issues promptly, escalating complex cases to higher management when necessary.


Documentation:
Maintain accurate and detailed records of customer interactions and transactions in the CRM system.


Qualifications:


  • 12th Passout or Bachelor's degree or equivalent work experience.
  • Proven experience in customer service or a related role.
  • Excellent communication and interpersonal skills.
  • Problemsolving ability and a customercentric mindset.
  • Familiarity with CRM software and Microsoft Office Suite.
  • Ability to work in a fastpaced environment and handle stressful situations with composure.

Job Types:
Full-time, Permanent, Fresher


Salary:
₹8, ₹15,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:


  • Secondary(10th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (required)

Ability to Commute:

  • Meerut, Uttar Pradesh (required)

Ability to Relocate:

  • Meerut,

Uttar Pradesh:
Relocate before starting work (required)


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