Patient Counselor - Bengaluru, India - Longevity Labs Pvt Ltd

Longevity Labs Pvt Ltd

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Patient Counsellor

Longevity Labs is seeking a skilled patient health counsellor to help provide direction and support to all our patients. You will actively help patients learn better about their current health status and guide them through various health situations. Your duties will also include listening to clients, asking necessary questions, and developing effective strategies to improve their lives.

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Responsibilities:_

Primary responsibilities include but are not limited to, patient phone screenings, and scheduling appointments. The Patient Counsellor will be responsible for educating the patient on procedures through Zoom or inoffice consultations
Patient enrolment and support patients with the documentation process (wherever applicable)
Scheduling home visits to patient's home as per the approved process flow wherever applicable
Provide acute and chronic illnessrelated health care information to patients (Onsite & Tele Consultation)
Documents all patient health information, such as medical history, examination findings, and investigation results, in the electronic medical record, in a timely and accurate manner
Coordinate and implement specialist referral recommendations as appropriate and necessary
Participates in health education for all patients, through individual patient counselling and group health talks
Take patients calls and reply with appropriate opinion in a professional manner, and try to counsel patient for treatment.
Counsel the patients on call and physically for various treatments, costs, diagnostics, therapies etc.
Follow up with the already connected patients on a regular basis so as to convince for further engagement.
Talk to the Doctor/Coordinator and gather information about treatment offered, and collate information to be used for patient communication.
Report the status of all the patients connected, actions taken, to the management on a daily basis for all teams.
Participate in health education for all patients, through individual patient counselling and group health talks
Work with the physician to design a partnership for longterm health care with every patient
Participate in all Clinic Practice Meetings, external clinic activities, and meetings/ committees as needed

Requirements:

UG:
MBBS / B.Sc in Nursing + B.Sc in Psychology

Diploma in psychology, social work, or counselling.

A minimum of 3 years of experience as a professional counsellor.

Superb verbal and written communication skills.

Aptitude to empathize with clients and help them open up.

Good time management skills.

Proven experience in developing effective treatment plans

Pay:
₹180, ₹240,000.00 per year

Schedule: