Jr. Support Executive Job in Surat - Surat, Gujarat, India - identixweb
Description
We are looking for a talented Software Support Executive for the leading IT Company based in Surat.Roles & Responsibilities for Jr.
Support Executive Job in Surat:
- Be an active part of the Client Delivery or Client Monitoring Team and provide endtoend internal and external
- Customer support on live chat, call, mail and remote session
- Product Training to clients
- Bind to achieve 100% customer satisfaction for support provided to them
- Identifying and resolving technical issues
- Providing technical support to clients when required
- Managing ticketed query system
- Selfmotivated, ready to go for working in rotational shift, overtime
- Must have enthusiasm and hunger to learn the things related to work, proactive for selftraining
- Should provide high availability as and when required
- Doing troubleshooting and solving queries
- Taking customer's feedback
- Customer satisfaction and retention
- Maintaining proper records of your work
Skills for Jr
Support Executive:
- Must have good verbal and written communication in English
- HTML, CSS and Javascript knowledge beneficial
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