Service Desk Coordinator - Noida, India - Cybix Technical Services Llp

Cybix Technical Services Llp

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role Summary:

Responsibilities:

Accept calls assigned to Cybix bins.
Assign engineer and update Customer.
Connect with the Customer, and agree on the downtime for repair.
Get calls rescheduled if required.
Coordinate with concerned team for spare parts
End to end tracking of calls till closure.
Receive call report (CSO) scanned copy from engineers and update in system
Upload daily open call data, monthly status of all closed calls along with CSO in Cybix database for future reference.
Coordinate with Logistics manager for return of faulty parts
Review open calls on daily basis and chase concerned team for early closure.
Support Customer in responding to any query related to the call.
Keep Customer updated on the progress during the call life cycle.

Required Skills:

Good communication and comprehension both verbal and written
Basic understanding of computer hardware
Good understanding of MSoffice (Word, Excel, Outlook)
Ability to gather and analyze data and generate reports.
Ability to prepare routine administrative paperwork.
Ability to resolve difficult or stressful customer service issues.
Keen attention to detail and ability to effectively manage time
Ability to work well in a team environment.

Experience:
Prior work experience in similar role would be an advantage but not essential

Minimum academic qualifications:
Graduate
.

Career progression:

Service desk coordinators who perform well have the opportunity to move up the hierarchy to Customer support manager and to Head of Operations.

Walkin Date

Salary:
₹200,000.00 per year

Benefits: