Operations Technician - Kochi, India - EY

Verified Company

Kochi, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Security Monitoring - SIEM Support Engineer

EY Technology
Today's world is fuelled by vast amounts of information. Data is more valuable than ever before.

Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play.

Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen.

Together, the efforts of our dedicated team help protect the EY brand and build client trust.

The opportunity
We are seeking a Support Engineer to work with SIEM technologies.

This role will involve joining a global team responsible for supporting our solutions and services across our EY multi-cloud and on-premises environments.

You will collaborate closely with Security Architects, Security Service Delivery, Security Engineering, and Information Security teams to enable security solutions and services across various Security Domains, as well as global EY teams and technologies.

Additionally, the Support Engineer will be responsible for coordinating upgrades, standardizing processes, and automating procedures for Information Security technologies.

The job requires familiarity with ITIL service management practices, managing changes, releases, and upgrades in different environments, and being available on-call to work during weekends and off-hours to ensure the smooth functioning of the systems.

Your key Responsibilities

Troubleshoot, diagnose, and analyze incidents related to Information Security technologies.
Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders
Support security solutions and services following all relevant EY standards and practices for On-Premise, Hybrid and Cloud-Based environments.
Provide detailed input into the implementation, and testing of security solutions and services for large, complex projects from initial design to completion which includes production support and documentation.
Improve existing security solutions and services in use by partnering with Security Architecture, STS Service Owner, and Security Engineering. Drives automation and innovation across the security solutions supported.
Identify the root cause of incidents, whether it be configuration or a defect. Ensure that incidents are resolved in a timely and efficient manner and that steps are taken to prevent future problems.
Work with various technical teams to develop corrective actions or workarounds to resolve incidents.
Develop implementation plans for complex change requests, evaluating risks to system availability, business dependencies, and security event visibility.
Respond to automated alerts on system health using sound analytical and troubleshooting methods.
Conduct routine maintenance and monitoring of security technologies and report on their status.
Communicate operational support issues to executives and senior management.
Document procedures for responding to alerts and drive the creation of automated restoration steps.
Drive automation of redundant activities to improve support efficiency.
Flexible to work out of regular office hours to accommodate the team and organizational calls and meetings. Weekend or latenight work may occur during the project and early life cycle support phases.
No direct supervisory responsibilities, however, Technical Leadership required within assigned services and solutions.

Skills and Attributes for Success

Skills in supporting complex security solutions and services in a very large enterprise.
Technical knowledge implementing and supporting security SIEM solutions within multicloud environments such Azure, AWS, GCP or similar technologies including:
Experience working with Microsoft Sentinel and data ingestion methods including native data connector integration, Syslog and CEF, Sentinel Data Connector API and Custom logging
Data retention options within Sentinel Platform
Azure RBAC as it applies to Microsoft Sentinel and Log Analytics Workspaces, at Tenant, Subscription, Resource and Table Level.
Knowledge in integrating multiCloud logs with Microsoft Sentinel
Experience with KQL query language and KQL Functions
Knowledge of Analytic rules, Logic Apps, Azure Function, and other cloud service workflow tools
Experience with Splunk Enterprise