Process Trainer - Gurgaon, India - Teleperformance Global Service Pvt. Ltd.

Teleperformance Global Service Pvt. Ltd.

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role :
Process
Training

Experience:
2+
Years I
nto P**rocess
Training **E*xperience

Industry:
B*anking
Experience **P*referred

Notice Period: 0-15
Days*
Package:U*p-**T*o 6LPA

Shift:
US
S*hift **T*imings

Work Location:
G**urgaon

Graduate with excellent spoken and written English.
At least 2yrs work experience in Training in a similar environment (preferably servicing US customers)
Excellent communication and presentation skills
Good command over English and ability to train on language skills
Ability to build rapport with key stakeholders internally and externally
Exceptional reporting and analysis skills
Strong analytical, conceptual and problemsolving abilities required
Ability to work in a fastpaced environment with mínimal supervision
Self motivated team player with high energy levels and passion for training
Feedback skills to inspire Agents to improve performance
Leadership, conflict management and problem solving qualities
Gogetter attitude with multitasking capability
Open to work in rotational shifts
Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
Provide inputs for training to assist reducing the learning curve of new hires
Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
Conduct Product Knowledge Tests on a periodic basis and publish results
Develop Training Planner for the year based on the Training Needs Assessment.
Deliver relevant training program under specified timelines
Ensure individual and organization wide training needs are fulfilled
Coordinate with Operations for successful implementation of training modules
Closely track progress and maintain records of all training activities.
Monitor trainees progress and provide feedback to them and their managers on an ongoing basis
To play an active role in training the Trainers Creating reports and training dashboards for client and stakeholders.