Customer Service Representative - Delhi, Delhi, India - Travaura LLP

Travaura LLP

Verified Company

Delhi, Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are looking for a witty personality with excellent communication skills with correct delivery of words and products in order to provide top-notch service to our clients.

Your role will involve handling inquiries, resolving issues, and building strong relationships with customers to promote repeat business and positive word-of-mouth referrals.

Key Responsibilities:

Address customer concerns, complaints, and requests with empathy and patience.
Collaborate with other departments to coordinate travel logistics, such as transportation and activities.
Maintain accurate and organized records of customer interactions, reservations, and payments.
Handle customer complaints and issues with a focus on finding effective solutions.
Escalate complex problems to the appropriate department or supervisor when necessary.
Responsible for addressing any postsales customer queries.
Ensuring that all travel arrangements are in compliance with company policies and procedures.
Be up to date with travel trends, visa requirements, and safety guidelines to provide accurate information.

Qualifications:

Ability to learn about a variety of products (travel packages and destinations)
Excellent communication skills, both written and verbal.
Strong interpersonal skills and the ability to build rapport with customers.
Problemsolving skills and the ability to handle difficult customer situations with grace.

Salary:
₹13, ₹25,000.00 per month

Schedule: