Associate Sme - Mumbai, India - Microland

Microland

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Additional details

Level

P3
Requirement location

India

Mumbai
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
APAC
Department

Field Services

Tech Ops
Job Description:

Required Skill
Technology - Hardware and Networking|Installation, configuration, maintainance & repair
Technology - Windows & MAC Support|OS administration
Technology - Exchange and Mobility Clients|Installation & configuration
Technology - Audio, Video support|Installation & configuration
Process - Software / IT Quality And Delivery Processes|ITIL
Process - Software / IT Quality And Delivery Processes|ITIL
Behavioral - Aptitude|Communication
Details

Responsibilities:

Field Services support Engineers 20 primary responsibility is to provide support to an organization 20s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.

As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.

This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

To support daily technical support activities for computers & all other end point devices
Update the support ticket with the progress
To set up and test desktop computer peripherals
To perform the system changes adhered to organizational policies
Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance
Maintain technical documentation in association with other functional departments

Technical Skills

Hardware and Networking:

Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues
Ability to install drivers and configure
Ability to provide physical support for mounting of DC HW, basic connectivity establishment
Ability to Install remote tools like Putty to establish connectivity between two devices
Ability to replace allowed HW components (such as HDD, memory)
Ability to work with various assessment tools to identify the different hardware models available
Ability to test the compatibility of Image with the various hardware models available, where needed

Windows Operating System:

Maintain Windows Desktop, VDI, laptop and thin client builds & deploy images on multiple desktops independently
Install, configure, and manage end point servers; help troubleshoot server issues on escalated client issues
Working knowledge on AD Users & Group administration, FSMO Roles, Site and Subnets
Technical understanding of FRS Configuration / Troubleshooting
Global Catalog Server, AD Group Policy
Technical understanding of AD tools and resource kit tools, Software, service pack installation
Install, configure, and manage multiple Client OS; Help troubleshoot client OS issues; Knowledge on various OS servicing tools like DISM, Sysprep etc.

Exchange and Mobility Clients: