Quality & Training Am - Ahmedabad, India - mas callnet india pvt ltd

mas callnet india pvt ltd

Verified Company

Ahmedabad, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role - Training and Quality Lead

Designation - Manager/Sr. Manager (Training & Quality)

Process Type - Non-Voice (1)

Job description

Drive improvement initiatives that positively impact Client satisfaction & business profitability Identify areas of improvement and facilitating improvement projects which can result in significant improvement in profitability through innovative & sustainable solutions Identify process gaps & automation opportunities.

This role calls for a Quality Professional who understands all aspects of Training & Quality performance which impacts both internal and external customer experience.

Tasks:

Lead Quality control and assurance initiatives
Identifying Process Gaps and developing corrective action plans for improvement
FTD / MTD / QTD / YTD business insights sharing and improvement trends
Driving regular Stakeholder Cadence Business meetings and insights
Very Strong in RCA and solution 7QC tools efficient
Work Closely with the operations team to drive process improvement and Efficiency
Periodic Value gap identification analysis which is impacting performance and Fix
Driving Change management exhibiting excellent interpersonal skills
Strong 57 Years of experience in Transaction Quality Domain with overall 912 Years
Certified Six Sigma Certified ( Green / Black )
Experience of handling KYC process would be an added advantage
Experience in Deployment of Quality Framework from inception of Program
Hands on Experience in Transactional monitoring, Root Cause Analysis and Process Mapping
Very Strong Hands on experience on MS office Especially Excel, PPT, Macros
Minitab Experience would be an advantage
Excellent written and Verbal Command over English language
People Manager