Digital Product Owner - Bengaluru, India - Wells Fargo

Wells Fargo
Wells Fargo
Verified Company
Bengaluru, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

About this role:


In this role, you will:


  • Establish and maintain the ServiceNow ITSM product roadmap, including crossproduct and crossorganizational dependencies
  • Understand technology strategy, ITSM ServiceNow crossproduct strategy, and related roadmaps to ensure ITSM roadmap alignment across products
  • Define, validate and deliver ITSM product outcomes in alignment with related strategies, vendor product roadmap, process and risk goals, and user needs
  • Partner with the ITSM ServiceNow engagement manager to identify demand opportunities worth investigation and investment
  • Maintain a thorough understanding of the product's technical and business architectures, implementation state, revision history, and interdependencies
  • Define ITSM current and future state user journeys and articulates product value propositions
  • Drive continual innovation and increasing product value through research and analysis of user experience, operational results and process compliance
  • Act as a champion for users and their leaders to increase adoption, eliminate barriers and ensure success during release transitions
  • Oversee the agile ITSM product delivery lifecycle in support of process governance, daytoday operation and product maintenance
  • Translate product vision and strategy into epics, stories and acceptance criteria with the support of product business analysts
  • Work with process owners, key process stakeholders and platform and product development partners to identify a book of work for the ITSM product
  • Analyze vendor's release roadmap to identify impacts and opportunities and translates them into the product backlog
  • Drive continuous integration and delivery, automation gains, and reduced release cycle times
  • Groom and prioritize the ITSM product backlog, including selection of automation opportunities based on ROI
  • Engage the vendor for problem solving, future product enhancements and complex design evaluation
  • Collaborate with scrum master and development partners to estimate initiative vs business as usual resourcing needs
  • Track and report progress of the ITSM product roadmap, including business value realization measured outcomes, and product delivery risks, issues and mitigations
  • Perform related work as assigned

Required Qualifications, US:


  • 10+ years of information technology experience
  • 3+ years of experience implementing ServiceNow
  • 2+ years of Agile experience
  • 2+ years of JIRA experience

Required Qualifications, International:


  • Digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

-
Service Operation:4+ years of Incident Management System experience


CMDB/Discovery:4+ years of Configuration Management Tools experience

Workspaces/Analytics:4+ years of experience creating executive level dashboards, analytics, and reports using advanced visualization tools

  • 4+ years of experience developing or supporting IT Service Management solutions
  • Ability to influence across all organizational levels, particularly senior management
  • Good analytical skills including strategically analyzing data and diagnosing opportunities/interventions
  • Knowledge and understanding of automated workflows desig

We Value Diversity


Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.


Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
More jobs from Wells Fargo
See all jobs of Wells Fargo