Customer Service Executive - Gaya, India - Pramod Confectionery and Food Products
1 week ago
Description
customer service function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction.- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience
Job Types:
Full-time, Permanent
Salary:
₹9, ₹10,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Gaya, Bihar (required)
Ability to Relocate:
- Gaya, Bihar: Relocate before starting work (required)
Speak with the employer
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