Customer Success Associate - Ahmedabad, India - AURUS

AURUS
AURUS
Verified Company
Ahmedabad, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Are you a people person? If you enjoy communicating with interesting people, we are looking for YOU.

Find more about the opportunity below:

Job title :
Customer Success Associate

Company :

AURUS

Job location :
Vastrapur, Ahmedabad, Gujarat, India

Employment type :
Full-time

Experience preferred : 2 to 5 years

Salary :
As per industry standard
-
Client Relationship Management: Develop and maintain strong, long-term relationships with key clients. Understand their business goals and needs, and serve as their trusted advisor.
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Account Strategy: Create and execute strategic account plans for each client, outlining objectives, milestones, and success metrics.
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Product Expertise: Develop an in-depth understanding of our products and services, and guide clients in utilizing them to their fullest potential.
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Customer Advocacy: Identify opportunities for clients to act as references, case studies, or participate in marketing initiatives.
-
Retention and Growth: Proactively work to retain clients and expand their usage of our solutions. Identify upsell and cross-sell opportunities.
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Issue Resolution: Address client concerns and issues in a timely and effective manner, working closely with internal teams to ensure resolution.
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Data Analysis: Analyze customer data and usage patterns to identify trends and insights. Use this information to drive client success and improve their experience.
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Team Collaboration: Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a coordinated and customer-focused approach.


Qualifications

  • Bachelor's degree in Retail or a related field is a plus.
  • Proven track record of managing and growing client accounts.
  • Excellent communication and presentation skills.
  • Strong problemsolving and analytical abilities.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Proficiency in using telephony and chat platforms, as well as CRM software.
  • Strong attention to detail and the ability to multitask effectively.
  • Fashionforward mindset with an understanding of style trends and personal styling techniques.
  • Ability to adapt to evolving sales strategies and customer preferences.
  • Customercentric attitude, empathy, and problemsolving abilities

About the brand
A tight-knit group of passionate dreamers.


Rooted in craft and design, Aurus and Moi is our worldview on design in general and history in particular, through a range of fine jewelry.

We are a company of jewelry geeks, designers, visual thinkers and engineers all with a shared passion to pursue excellence in what we do with our lives.

We work in a collaborative setup where each creative mind has a seat at the table as we discover and determine ways to consistently offer a young, fresh and unique voice in the traditional legacy-led jewellery industry.


Job Types:
Full-time, Permanent


Benefits:


  • Health insurance

Schedule:

  • Day shift

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

Experience:


  • Customer relationship management: 1 year (preferred)

Work Location:
In person
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