Asst Manager/Manager - Mumbai City, Navi Mumbai, Mumbai - confidential

    confidential
    confidential Mumbai City, Navi Mumbai, Mumbai

    7 hours ago

    Full time
    Description

    Job Title: MICE Operations and Contracting Manager

    Location: Mumbai

    Department: Corporate Services - MICE

    Reporting To: AVP

    Role Overview

    The MICE Operations and Contracting (International) Manager is responsible for managing end-to-end international & Domestic MICE operations, including event planning, execution, and contracting. This role emphasizes building a strong network of Hoteliers, international & Domestic vendors and suppliers, negotiating competitive agreements, and ensuring seamless delivery of high-quality events for clients.

    Key Responsibilities

    MICE Operations

    • Plan, coordinate, and execute international & domestic MICE events, ensuring alignment with client expectations and budgets.
    • Handle all aspects of event logistics, including travel arrangements, accommodations, venues, transport, visas, and on-site support.
    • Collaborate with cross-functional teams to deliver customized itineraries and event programs.
    • Manage on-ground operations for international & domestic events, ensuring smooth execution and client satisfaction.
    • Oversee risk management for international & Domestic travel and event logistics, ensuring compliance with safety protocols and regulations.
    • Provide regular status updates and detailed reports to senior management and clients.

    Contracting & Vendor Management

    • Develop and maintain a strong network of international & Domestic suppliers, including hotels, DMCs, transport companies, and event service providers.
    • Negotiate competitive rates, value-added benefits, and exclusive terms with international & Domestic vendors.
    • Establish long-term partnerships with reliable suppliers to ensure consistent quality and support.
    • Conduct periodic performance evaluations of vendors and update the preferred supplier database.

    Client Relationship Management

    • Act as the main point of contact for international and domestic MICE clients, providing expert guidance and support.
    • Present customized proposals that align with client objectives, ensuring a high level of personalization and innovation.
    • Address client concerns and provide prompt resolutions to ensure customer satisfaction and repeat business.

    Budgeting & Financial Management

    • Develop and manage budgets for international and domestic MICE projects, ensuring profitability and cost control.
    • Monitor financial aspects of contracts, ensuring alignment with revenue and margin goals.
    • Prepare detailed post-event financial reports, analyzing variances and areas for improvement.

    Market Research & Innovation

    • Stay updated on global MICE trends, emerging destinations, and innovative event technologies.
    • Analyse competitor offerings to identify opportunities for differentiation.
    • Recommend creative solutions to enhance the companys international MICE portfolio.

    Team Leadership

    • Train and mentor team members on international & Domestic MICE operations and contracting best practices.
    • Set clear objectives and monitor team performance to ensure high standards of service delivery.

    Key Skills & Competencies

    • Expertise in international & Domestic MICE operations, including destination knowledge and event logistics.
    • Strong negotiation and contracting skills with international suppliers.
    • Excellent communication, presentation, and client management skills.
    • Ability to manage complex multi-country itineraries and large-scale international & Domestic events.
    • Ability to manage multiple projects and meet tight deadlines.
    • Proficiency in travel management tools, event planning software, and CRM platforms.
    • Cultural sensitivity and adaptability to work in a global environment.

    Qualifications & Experience

    • Bachelors degree in Hospitality, Tourism, Event Management, or related field (MBA preferred).
    • 510 years of experience in MICE operations and contracting, with a focus on international & Domestic events.
    • Proven track record of managing large-scale MICE projects in multiple international destinations.
    • Strong vendor network and experience negotiating contracts with global suppliers.
    • Knowledge of visa processes, international regulations, and travel compliance requirements.

    Key Performance Indicators (KPIs)

    • Revenue growth and profitability of international & Domestic MICE projects.
    • Cost savings achieved through effective contracting and negotiation.
    • Client satisfaction and repeat business rates.
    • Quality and timeliness of event execution.
    • Expansion and diversification of international supplier networks.

    Role: Tourism Services - Other

    Industry Type: Travel & Tourism

    Department: Food, Beverage & Hospitality

    Employment Type: Full Time, Permanent

    Role Category: Tourism Services

    Education

    UG: Any Graduate

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