Customer Service Representative - Tangra, Kolkata, West Bengal, India - CDC Printers Pvt ltd

Description

Responsibilities:

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Initiate Customer Interaction: Start conversations with customers as soon as an order is received to confirm order details and gather necessary files for printing.
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File Management: Follow up with customers to obtain the files to be printed, ensuring all specifications are met and files are in the correct format.
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Approval Process: Coordinate with customers to get approval on proofs and final designs before proceeding to production.
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Production Coordination: Communicate with the production planner to understand the production schedule and commit a realistic delivery timeline to the customer.
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Delivery Follow-Up: Liaise with the delivery team to ensure that the order is dispatched and delivered as per the committed schedule.
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Customer Support: Address any customer inquiries or concerns throughout the process, maintaining a positive and professional attitude.
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Record Keeping: Maintain accurate records of customer interactions, transactions, approvals, and delivery statuses.
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Feedback and Improvement: Provide feedback to management on customer issues, concerns, and trends to help improve service quality.

Skills and Qualifications
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Educational Background: High school diploma, general education degree, or equivalent.
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Communication Skills: Strong verbal and written communication skills to effectively interact with customers and internal teams.
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Customer Service Experience: Previous experience in a customer service role, preferably in a print service or related industry.
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Technical Proficiency: Comfortable using computers and familiar with software used for customer interactions and file management.
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Attention to Detail: Ability to pay close attention to detail to ensure accuracy in file handling and order processing.
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Problem-Solving Skills: Quick thinking and effective problem-solving skills to address customer issues and production challenges.
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Time Management: Strong time management skills to handle multiple tasks and meet deadlines.
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Team Collaboration: Ability to work well with other departments, including production and delivery teams, to ensure seamless order fulfillment.


Job Types:
Full-time, Permanent


Pay:
₹20, ₹25,000.00 per month


Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Education:

• Bachelor's (preferred)

Experience:

- total work: 7 years (required)

• Customer service: 4 years (required)

Language:

• English (preferred)
• Hindi (preferred)

Work Location:
In person