Salesforce Administrator - Mumbai, India - OX Human resources

Description

• Perform regular Salesforce maintenance activities, including system updates, data backups, and user management.
• Develop and implement Salesforce best practices to ensure the platform is operating at optimal levels.
• Collaborate with internal teams to gather requirements and customize Salesforce to meet specific business needs.
• Create and maintain Salesforce reports and dashboards to provide realtime insights into sales performance and customer behavior.
• Provide enduser support and training to help drive adoption of Salesforce across the organization.
• Troubleshoot issues and provide timely resolutions to ensure mínimal disruption to daily operations.
• Stay uptodate with the latest Salesforce updates, features, and functionalities, and recommend solutions to improve platform efficiency.

• 35 years of handson experience as a Salesforce administrator in a similar environment.
• Salesforce certified administrator or Salesforce advanced administrator certification.
• Bachelor's degree in computer science or a related field would be advantageous.
• Extensive experience in the administration and maintenance of Salesforce systems, including upgrades and integration.
• Strong proficiency in creating and managing Salesforce databases, profiles, and access controls.
• Indepth knowledge of Salesforce products and their functionalities, with the ability to recommend and implement new features to improve performance.
• Ability to import sales data and generate Salesforce reports to provide actionable insights.
• Strong communication and interpersonal skills to provide enduser support and training.
• Excellent problemsolving skills with the ability to troubleshoot and resolve issues in a timely manner.