Quality Control Supervisor - Ahmedabad, India - Kaapro Management Solutions

Kaapro Management Solutions
Kaapro Management Solutions
Verified Company
Ahmedabad, India

1 week ago

Deepika Kaur

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Deepika Kaur

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Description
Opening: 1 Nos


  • Job ID:

Employment Type:

Full Time- Reference:
Work Experience: 2.0 Year(s)

To 4.0 Year(s)- CTC Salary: 2.50 LPA TO 4.

56 LPA- Function: Admin/Secretarial/Front Office- Industry: Other- Qualification: Any - Any Graduation; MBA/MMS/MPM/PGDM - Other Management- Location:


  • Ahmedabad
Posted On: 30th Oct, 2023

**The Quality Control Supervisor is accountable oversight of the Quality Control team during the nightshift, a group which is responsible for the review and analysis of submitted appraisal reports for a portion of U.S. appraisal operations. The Quality Control Supervisor will leverage their own experience and learned techniques to ensure the Quality Control Analyst team is performing at top levels and managing workload within SLA while exceeding KPI Expectations (Quality & Speed based). The Quality Control Supervisor will also evaluate the consistency, accuracy and completeness of the work completed by the Quality Control team through weekly audits and will also support the team with side by side working sessions.

  • Monitor the nightshift Quality Control team to ensure the team is productive and is following all policies and requirements.
  • Notating performance, compliance, or attendance issues to the Senior Manager of Quality Control.
  • Supporting the team by answering questions, escalating questions that raise uncertainty to appropriate support resources.
  • Educate all Quality Control Analysts on best practices in terms of researching answers independently while and doing so real time as a support resource whenever necessary.
  • Perform daily sample audits of reviewed files by function to determine if process is being followed, potential for process improvement or knowledge/performance gaps.
  • Direct traffic to ensure all available resources are being utilized maximally and in a manner that keeps performance within designated SLAs.
  • Capture all coaching and learning moments within specified knowledge libraries.
  • Review appraisal reports for completeness, accuracy, and any errors manually or through the Intelligence platform.
  • Reserve 75% minimum of each shift for production.
  • Promote a social environment whereby questions are asked when uncertainties surface.
  • Perform additional duties as required by the Senior Manager or other leadership.

General Requirements:

  • Fluency in English and excellent written and verbal communication skills. (required)
  • Proficient in Microsoft Office Suite or related software. (required)
  • Excellent organizational skills and attention to detail. (required)
  • Understanding of SaaS operating models and order management practices. (required)
  • Deep knowledge of the appraisal review or appraisal underwriting process. (required)
  • Related experience relevant to Residential Mortgage lending operations. (required)
  • Meticulous attention to detail for identifying errors and omissions. (required)
  • Experience with supervising moderately sized groups. (required)

Education:


  • Minimum Requirement: Bachelor's degree in business, Engineering, or any related field.
  • Preferred: Master's Degree or MBA

Who you are:

  • Future leader with a gogetter mentality that does constantly lives in a state of proactivity.
  • Passionate individual who truly wishes to make a positive impact within a rapidly growing organization.
  • A deep need to understand the why and not just the how.
  • Inquisitive by nature, always asking questions to learn about the industry, process, and product.
  • Always willing to roll up your sleeves and do the jobs that no one else wants to do.
  • Analytical mindset with a thirst for solving unique and challenging problems.

Key Skills:


  • U.s Mortgage
  • Coordination
  • Saas

Company Profile:

Our Client has an exciting new program that delivers 48-hour appraisals.

We aim to cut turn times for 70% to 80% of purchase loans to help loan originators win in a competitive market.

To accomplish this, we require orders to be submitted as 1004/70 Desktop appraisals instead of traditional appraisals.
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