Customer Service Supervisor - Kolkata, India - TATA SIA Airlines Limited

TATA SIA Airlines Limited

Verified Company

Kolkata, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Overview:

To manage the administrative operation & preparation & presentation of monthly information of Hub Operations to the management.

Key Responsibilities:

Monthly MIS presentation of MHB, NPS, customer complaints and compliments to Station Managers & Head GS, Hub Ops
Tracking of employee attendance and maintaining a records as per labour law and preparation of payroll inputs as per company standards
IRROP agreement (Lounge, refreshments, and Hotel) endtoend in consultation with FMSS/Station Managers and other relevant stake holders
Office upkeep in coordination with the other stake holders
Coordinate and followups with various departments and internal / external agencies for a smooth functioning and flow for any ad hoc requirement at stations
Compiling the various reports according to station requirements
Coordinates with relevant stake holder to order, dispatch stationary at airports within time limit
Looking after the various issues at the Airports and dealing with the agencies that are involved with the Issues and corresponding with them on a onetoone basis to resolve the issue amicably or escalate
Responsible for all the invoice processing, follow up with airport and vendors for any documents required by finance, payment follow up, submission after vetting and get the approval by the Station Manager/ Head of GS, Hubs update the vendor for the queries related to payment and tax
Understanding of GHA contracts/agreements and followups for any discrepancies
Contingency Handling Preparedness

Skills & Attributes:

Selfstarter and should be able to do multitasking
Should possess organizational & time management skills
Excellent written and oral communication skills
Must have excellent command over MS Word, MS Power Point, MS Excel (Look Ups, Pivot Table)

Work Experience:

Preferably 3-5 years of Aviation/ Hospitality Industry experience

Qualification:

Graduate from a recognized university

Eligibility:

Must be at a level of Sr. Executive (1B) or 1 level lower than the position
Minimum tenure in the current role and level 18 months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
Must be "confirmed'' in service

Location:

Kolkata

Note:

All Vistara employees are required to be fully vaccinated against COVID-19.