avp - hk kyc t500-12015 - Delhi, India - Talent500

Description

About the Role:

Position Title:

AVP

Corporate Title:

AVP

Reporting to:
VP Location: Bangalore


Job Profile:

The KYC Periodic renewal / Quality Control Team Leader is a senior level position reporting to the Onboarding & KYC Unit head within the First Line of Defense Control Office.

Candidate is responsible for directing a team of QC specialists who are responsible for the following:

Manage the book of work effectively by adhering the escalation matrix and supporting team for effective completion
Perform Quality Control reviews of KYC including CIP, CDD, EDD and SDD.
Ensure that KYC has been accurately completed in accordance with the quality standards and time frames set established Policy, Standards, Procedures and Operating manual
Ensure alert and case determination are appropriate, fully supported and clearly documented
Management of QC desktop manuals and procedures Primary Responsibilities
(50%) Directly supervise a team of professional staff to ensure timely completion of the work load. Provide staff with strategic and day-to-day direction in their assigned responsibilities. Perform traditional managerial functions including staff recruiting, establishment of performance goals, coaching and training, performance counseling and appraisal, and salary administration. Additionally, the team leader will be responsible for working with management to develop and monitor QC standards, manage work queues, assign cases to agents, sample QC Analyst reviews to ensure consistency and quality and maintain QC checklists / database reporting.
(20%) Develop strategic partnerships with other team leaders and managers with Onboarding Unit, Oversight Unit and BSA Operations in Global Financial Crimes Division (GFCD). Liaising with management of First Control Office to discuss identified trends and develops appropriate resolutions, as well as maintains an awareness of changes to their operational processes.
(15%) Regular communication and reporting to Control Office management concerning the status of the work queues, results of the quality control reviews, identified trends, and the status of KYC files.

Provide periodic reporting of the following:
QC Analyst productivity and QC department statistics.
(10%)

Stay abreast of developments concerning:

BSA/AML/Sanctions including internal policy, standards, onboarding process and system changes and work with management to ensure the bank remains in compliance.

(5%) Other duties as assigned.


Qualifications:

Typically requires a Bachelor's Degree and a minimum of 5+ years of investigative or related work experience with specific emphasis on BSA/AML preferably in the financial services industry.

Related professional certifications are highly preferred.
Minimum 8+ years of managerial and supervisory experience, preferably involving at least 15 professional staff members.
Excellent interpersonal skills including superior verbal and written communication skills.
Must be able to multi-task, adapt well to changing priorities and effectively prioritize workflow to meet critical deadlines.
Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure.


Equal Opportunity Employer:

The Company is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.