- You are someone who is highly autonomous, very detail oriented and possesses a very strong written & verbal communication skills. You are a high performing individual with a "can do" attitude.
- Supervise with Colocation operators performing servicing or preventive maintenance
- Assist in performing root cause analysis for operational issues
- Perform first level trouble-shooting for facility and rack level events
- You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to resolve issues & problems as they arise.
- You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems.
- Create CMs (Change Management Tasks) to enable changes and maintenance at sites
- You will be required to provide remote support required by our internal teams.
- Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.
- Remote troubleshooting of Edge network and compute Infrastructure
- Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support
- The role has 24X7 shift rotation.
- Coordinate in resolving data center facility issues
- Coordinating remote hands & eyes for any site issues
- Participating in small to mid-size site improvement projects
- Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes
- Participate in team/service provider meetings for metric and performance analysis
- Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations
- Guide vendor resources on AWS Edge standards, policies and guidelines providing remote hands and eye support
- Proven experience in data center network and compute equipment/racks fault finding and troubleshooting techniques.
- In depth operational understanding of networking hardware: copper and optical fiber cabling, switches, routers and server hardware and associated troubleshooting.
- Proven experience managing contractors and vendor staff to meet operational objectives and timelines, both while on-site and also remotely.
- Strong Communications and project management skills
- The position has an on-call component, you should be prepared and willing to participate in rotating on-call roster.
- Proficiency with MS Office and productivity tools and a passion for technology
- This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety
- 2+ years working in a data center/Edge operations environment
- Proficiency in 1 or more network operating systems - Cisco IOS, NX-OS, Junos
- Data center inventory management, security, network connectivity
- Basic understanding of Linux/Unix configuration
- Experience dealing with customers during problem resolution and operating efficiently within tight deadlines.
- Experience managing and driving operational improvement projects to successful completion, ideally with team members in several remote locations.
- Understanding of distributed and service oriented architectures.
- Proven ability to manage customer expectations and resolve conflicts that balance client and company needs.
Edge DCO Tech, NTEOC - Mumbai, India - ADSIPL - Maharashtra
Description
Amazon Data Services India Private Limited ("ADSIPL") is looking to hire a highly motivated individual with best-in-class technical proficiency to provide remote support for our Edge data center.
About You:
About the Role:
As an Edge Operations Tech at ADSIPL, you will get to maintain and operate the world's largest cloud computing infrastructure across a number of local and remote locations.
The technicians are responsible for carrying out EDGE infrastructure monitoring and servicing servers, network and telecommunication equipment remotely from a centralized location.
This requires the ability to drive change while maintaining excellent communications.Your day job will include:
Mumbai, MH, IND
BASIC QUALIFICATIONS
Experience with Networking:
TCP/IP, Routing, L2/L3 technologies, Cabling (Fiber/Copper/Transceivers/MDF/LDF)
Data center facilities:
power feeds, power redundancy, ATS, hot/cold aisles