Customer Support Executive - Chennai, India - Wedtree eStore Private Limited

Wedtree eStore Private Limited

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Role:
Customer Support Executive

Position open at:
Guindy & T. Nagar, Chennai

Number of positions: 6

Preferred:

Start Date:
Immediately

Qualification:
Bachelor's Degree (preferred)

Salary: 12, ₹25,000.00 per month

Experience:

Overall work experience: 1 year (preferred)
Customer service: 1 year (preferred)

Roles & Responsibilities:

Coordinate with internal teams to source relevant information and ensure customer query is addressed
Log each customer query in internal systems for continuity
Handle follow ups with customer and create happy customers
Ability to work in shifts

Skill Set:

Good communication skills (both written and oral)

Team work

Ability to help each other and work as a group
Good attitude & quick learner

Solution oriented

Provide quick resolutions to customers including suggesting alternatives
Multitasking skills
Multi lingual (Language preferable Hindi, Tamil, Telugu, Kannada)

About the Organization:

Wedtree EStore Pvt Ltd is a fast-growing retail e-commerce company with three

Business Units:
(1) Prashanti Sarees - exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home décor & (3) Maatshi - exclusive range of ready-mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands have a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore.

Salary:
₹12, ₹25,000.00 per month

Benefits: