Jobs

    Product Support Engineer - Anywhere in India/Multiple Locations - Avanti staffing

    Avanti staffing
    Avanti staffing Anywhere in India/Multiple Locations

    2 days ago

    Default job background
    permanent Technology / Internet
    Description

    Hiring Criteria :


    • Strong Technical Product Support profile
    • Mandatory ( Experience ) : Minimum of 2 years in a Technical Product Support role.
    • Mandatory ( Soft Skill ) : Excellent Communication Skills
    Must Have : Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)

    Are you open to shifts :

    Shift Timings :


    Morning : 5 am - 1 pm, Afternoon: 1 pm - 9 pm, Evening: 5 pm - 1 am, Night: 9 pm - 5 am.

    Role & Responsibilities :


    • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
    • Regular and proactive followups with customers with recommendations, workarounds, updates, and action plans.
    • Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
    • Provide technical support to customers via email, chat and phone calls.
    • Create internal or external knowledge base articles/whitepapers.
    • Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
    Ideal Candidate :


    • Good understanding of web applications, HTML, JavaScript, CSS and JQuery.
    • Prior experience in supporting enterprise customers.
    • Demonstrated excellence in working with high tech, crossfunctional, and multidisciplinary teams.
    • Outstanding communication, understanding, and writing skills.
    • Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
    • Well organized with utmost care to detail, along with good comprehending skills to address issues.
    • Proactive and resultsoriented, with strong prioritization skills and ability to work with multiple customers.
    • Bachelor's degree, Computer Science related.
    • Good understanding of web applications, HTML, JavaScript, and CSS.
    • Minimum of 2 years in a customer support role.
    • Strong problemsolving skills.
    • Strong written and verbal skills.
    )
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