Jobs

    Product/Technical Support Engineer - Anywhere in India/Multiple Locations - harborhubstaffing

    harborhubstaffing
    harborhubstaffing Anywhere in India/Multiple Locations

    2 days ago

    Default job background
    permanent Technology / Internet
    Description

    Job Description & Responsibilities :

    • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
    • Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
    • Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
    • Provide technical support to customers via email, chat and phone calls.
    • Create internal or external knowledge base articles/whitepapers.
    • Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
    Ideal Candidate :
    • Good understanding of web applications, HTML, JavaScript, CSS and JQuery.
    • Prior experience in supporting enterprise customers.
    • Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
    • Outstanding communication, understanding, and writing skills.
    • Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
    • Well organized with utmost care to detail, along with good comprehending skills to address issues.
    • Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.
    • Bachelor's degree, Computer Science related.
    • Good understanding of web applications, HTML, JavaScript, and CSS.
    • Minimum of 2 years in a customer support role.
    • Strong problem-solving skills.
    • Strong written and verbal skills.
    )
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