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Costumer Care Executive
4 days ago
ANUGRAH CONSULTANCY AND PROFESSIONAL SERVICES Pune, Maharashtra, IndiaJob Title : Customer Care Executive · Location ; pune · salary ; 7 k to 20 k · **Job Description**: · As a Customer Care Executive, you will be responsible for ensuring a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional serv ...
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Costumer Care Executive
4 days ago
AnugrahHrservices Pune, Maharashtra, IndiaJob Title: Customer Care Executive · **Overview**:As a Customer Care Executive, you will be responsible for ensuring a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service. This role requires effective communication skil ...
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Customer Care Executive
2 days ago
Nissar Consultancy Pvt. Ltd. Pune, IndiaPosition - Customer Care Executive · Qualification - Any graduate · Experience - fresher · Location - Pune · Roles and responcibilites · - BPO tele calling for finance company · good in communication · prefer immediate joiner · **Job Types**: Full-time, Fresher · **Salary**: ₹14, ...
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Customer Care Executive
5 hours ago
CRUTZ LEELA ENTERPRISES Pune, India**Requirement for customer care executive** · **Experience: · - 0 to 2 year** · **Education: · - Any Graduate** · **Key Responsibilities** · **Communication Skills: English, Hindi, Marathi** · - Channel Partner Relationship management · - Frequently Call to Channel Partner for bu ...
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Customer Care Executive
3 days ago
B.U. Bhandari Motors Pvt. Ltd Pune, India**Job description** · Designation : Customer Care Executive - Sales POC · Job Location : Baner · Experience : 1- 3 Years · Gender : Male / Female · Salary : 18 k - 20 k · Job Role: · 1. Customer calling : Social Media handling, lead validation · 2. Customer Feedback Calling · 3. ...
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Customer Care Executive
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Robu Pune, India**Customer Care Executive (Freshers - 01 years)** · **Job Summary**: · **Job Responsibilities and Duties**: · The responsibilities & duties of the **Customer Care Executive** would be: · - To handle the customer queries and escalations systematically, providing them with the best ...
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Customer Care Executive
5 days ago
Career Stars Pune, IndiaWe are hiring for the Customer Care Executive for Automobile Car Dealership in Pune. · Location : Bavdhan, Wagholi, Katraj, Taware Colony. · - Experience : 0 to 1 year in telecalling. · - Salary : 10k to 16k plus incentives. · - Any Graduate / 12th pass. · **Salary**: ₹10, ₹16,00 ...
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Customer Care Executive
4 days ago
B.U. Bhandari Motors Pvt. Ltd Pune, India**Job description** · Designation : Customer Care Executive - Sales POC · Job Location : Baner · Experience : 1- 3 Years · Gender : Male / Female · Salary : 18 k - 20 k · Job Role: · 1. Customer calling : Social Media handling, lead validation · 2. Customer Feedback Calling · 3. ...
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Customer Care Executive
5 hours ago
B.U. Bhandari Auto lines Pvt Ltd Pune, India**Job description** · Designation : Customer Care Executive · Location : Mukund nagar · Job Role: · 1. Daily calling : spoken calls / Outbound calling · 2. Customer calling for service appointment · 3. Customer feedback calling · 4. complaint handling · 5. history checking and fe ...
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Customer Care Executive
1 day ago
farawayventures Pune, India**Key Skills Required**: · - Should have excellent voice communication skills · - English. · - Good Analytical and Interpretation skills. · - Ability to handle multiple tasks simultaneously with appropriate priority while performing customer service. · - Any fresher undergraduate ...
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Customer Care Executive
1 day ago
Hyre Pune, India**Job Title**: Customer Service Executive Outbound - International Voice Process **(Insurance: US Citizens)** · **Location**: City Vista, Kharadi · **Job Type**: Full-time · Our company is seeking a skilled and enthusiastic "Customer Service Executive: Inbound & Outbound" to join ...
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Customer Care Executive
1 day ago
The Bombay Store Pune, IndiaJD for CCE · Location - All location in Pune · Key Responsibilities Include: · - Driving sales at the store level. · - Coaching sales team to ensure growth and profitability. · - Working on daily sales report, cash & card report, petty cash reports. · - Monitoring all aspects of ...
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Customer Care Executive
3 days ago
Orange Hr Pune, IndiaJob location Yerwada Pune · - Qualification: Hsc / Graduate · - Fresher or Experience into Bpo /Call center / Voice / Chat · - **Excellent English Communication**: · - Working Hours: Any 9 hrs shift / 24/7 shift including night shift. · - Working Days 5 / 2 rotational off · - Tra ...
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Customer Care Executive
4 days ago
Fameux Technologies Pvt. Ltd. Pune, India--### FAMEUX Technologies Pvt. Ltd. ###-- · **Responsibilities**: · - Resolve customer issues by utilizing company policies and procedures to ensure customer satisfaction. · - Identify customer needs and provide appropriate solutions to their queries. · - Record and maintain accu ...
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Customer Care Executive
4 days ago
The Bombay Store Pune, IndiaJD for CCE · Location - All location in Pune · Key Responsibilities Include: · - Driving sales at the store level. · - Coaching sales team to ensure growth and profitability. · - Working on daily sales report, cash & card report, petty cash reports. · - Monitoring all aspects of ...
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Customer Care Executive
4 days ago
Jobegy Pune, IndiaJob Location Pune · Qualification: Graduate Fresher or Hsc with experience · - Fresher or Experience into International Bpo /Call center / Voice / · - **Excellent English Communication**: · - Working Hours: Any 9 hrs shift / 24/7 shift · - Working Days 5 / 2 rotational off · - Tr ...
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Customer Care Executive
5 days ago
Grow Billion Trees Pune, Maharashtra, IndiaAbout Us: · Grow Billion Trees is a global initiative dedicated to planting and protecting billions of trees to combat climate change, improve the environment, and enhance local communities. We provide sustainability and carbon offset solutions to corporates and individuals, help ...
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Customer Care Executive
2 days ago
Talenta manpower service Pune, IndiaHiring for our MNC clients. · International non-voice/ voice process. · Any Graduate/Undergraduate Freshers/Experienced can apply. · **Salary**: 10k to 30k in hand. · Shift: Rotational/Night shift. · **IMMEDIATE JOINER** · Work From Office. · Janhvi: · **Job Types**: Full-time, ...
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Customer Care Executive
2 days ago
Callidus Staffing Solutions Pvt Ltd Pune, IndiaHiring Alert · One of our business partners is looking out executives for real estate tele calling lead generation process: · Tele Sales Executives: · - Minimum 6 months of BPO Sales experience. Real Estate sales preferred. · - Good Communication and Conversational skill. · - Mus ...
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Customer Care Executive
1 day ago
Chandan Tech Solutions Pvt ltd Pune, Maharashtra, IndiaA customer support team's underlying focus is on problem solving in the short term. · - Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns. · - Customer support is ...
Customer Care Executive - Pune, India - R3 Consultant
Description
Purpose of the Role:
The Customer Service Representative responsible for taking care of the customer's needs by providing assistance by answering product and service questions; suggesting information about health products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. A health insurance customer service representative should be thoroughly familiar with the companys line of insurance products and coverage options. You will be charged with helping potential customers evaluate and judge the merits of various plans to help them select the most appropriate type of coverage for their unique individual needs.
As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Entering patient information into a customer information system
Ensuring customer satisfaction
Assisting them with issues/concerns related to their health insurance
Serving as a backup when other employees are out due to absent staff members
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers No of Subordinates
00 Financial KPIs
Customer Satisfaction Score
Average response time
Average resolution time
Main Responsibility
1. To handle Inbound & out bound Calls. 98% calls needs to be answered with the abandoned ratio of 2%.
2. To handle Emails received from the customers. Should attend all the email received in a day.
3. To handle Chats received from the customers. Should respond all the chats received in a day.
Qualification and Experience Requirement Education :
Undergraduate / Graduate in any stream
Experience : 0-2 Years in customer care
Functional Skills(Role Specific)
Good communication skills
Good knowledge in Computer
Basic knowledge in MS Office