Customer Care Executive - Manjeri, India - Zil Money
Description
Responsibilities
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problemsolving skills
- Multitasking abilities
- Patience when handling tough cases
- Any graduation
Job Types:
Full-time, Permanent
Salary:
₹200, ₹400,000.00 per year
Benefits:
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Manjeri, Kerala: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (required)
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
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