Collections Associate - Bengaluru, India - Musquare Technologies

Musquare Technologies
Musquare Technologies
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Role:
Sr Associate of Billing & Collections

Shift timings: 3 PM to 12 Midnights

Cab :
One way cabs will be provided post (Between 10 pm to 6 am) logouts.

WORK FROM OFFICE (Electronic city, Bangalore)

Total experience required: 5 to 6 years.

SEMI VOICE PROCESS

Notice Period - Max 15 days

Key Responsibilities:


  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
  • Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Essential Functions

  • Weekly and monthly reporting to direct supervisor
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Internal and External customer interface
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics

Mandatory skills:


  • Knowledge of Credit Management and Collections procedures
  • Experience with Oracle JDE a plus
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities

Salary:
₹700, ₹800,000.00 per year


Schedule:

  • UK shift

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Total Exp ?
  • No of yrs in Billing process?
  • No of yrs in Collection process?
  • Notice Period ?
  • Current Company & Designation ?
  • Current Location?
  • Any Gaps? If yes reason ?

Experience:

- total work of Collections and Credit: 5 years (required)
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