Customer Support Executive - Indore, Madhya Pradesh, India - Pantagone Technologies India Pvt Ltd

Pantagone Technologies India Pvt Ltd

Verified Company

Indore, Madhya Pradesh, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We Pantagone Technologies India Pvt. Ltd. are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.

An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Customer Support Executive Responsibilities:

Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Ensure customer satisfaction and provide professional customer support.
Responding promptly to customer inquiries.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, process customer accounts and file documents
Work with customer service manager to ensure proper customer service is being delivered
Maintain after sale service.
Taking review or rating on online portals like amazon, Flipkart, website etc.