Front Office Associate - Goa, India - Kepler Hospitality Pvt Ltd

Kepler Hospitality Pvt Ltd

Verified Company

Goa, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Welcome guests during check-in and giving a fond farewell to guest while checkout.

Knowledge about Ezee Absolute software for reservation of rooms.
Handling guest complaints and concerns in an efficient and timely manner.
Coordinating and multitasking job duties in a busy environment.
Detailed information regarding arrivals and room requirements.
Have up to date information on daily room occupancy.
Providing excellent customer service as per hotel standards.
Providing information regarding the Hotel, town attractions, activities etc.
Check on VIP reservations, complete their preregistration formalities.
Maintain upto date information on room rates, current promotions, offers and packages.
Coordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Ensure that all checkins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Good command of the English language is essential, both written and verbal.
Must possess strong organization, time management skills, attention to detail.
Must be guest service focused and a team player.
Positive attitude and outgoing personality is essential.
Escort guests / visitors for property show around as and when required.
Knowledge in MS office is required.
Able to attend phone calls and deliver proper information to guests.
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.