Customer Care Executive - Ahmedabad, India - Kaya Limited

Description

• Appointments scheduling/ reconfirmation & drive consumptions
• Drive productivity of KT's and doctors
• Rostering of team schedules
• Interfaces with Clients at the front end of the clinic.
• Meets clients for explaining services, take customer calls
• Handles billing at the front desk
• Handles & reconciles sales cash & petty cash
• Maintains clinic specific reports
• Drive Systems, Process Orientation through SOP Adherence
• Tracking Pipeline Register
• Customer closure incase CM unavailable
• Responsible Process Audit Score and Mystery Audit Score
• Optimum utilization of Digitalization
• Responsible to comply with Kaya Code of Conduct and promoting compliance culture as per kaya values and policies
• Responsible to report misconducts and incidents of violation of Kaya Code of Conduct (COC)/ SOP at clinic level; report incident immediately within first two hours of incident, as per set procedure by providing details in First Information Report so that preventative action can be taken to minimize risks and impact on business
• Additional Responsibilities assigned/ communicated by management on the basis of nature of Job Role from time to timeCustomer call outs (minimum 100 calls per day)
• Appointments scheduling/ reconfirmation & drive consumptions
• Drive productivity of KT's and doctors
• Rostering of team schedules
• Interfaces with Clients at the front end of the clinic.
• Meets clients for explaining services, take customer calls
• Handles billing at the front desk
• Handles & reconciles sales cash & petty cash
• Maintains clinic specific reports
• Drive Systems, Process Orientation through SOP Adherence
• Tracking Pipeline Register
• Customer closure incase CM unavailable
• Responsible Process Audit Score and Mystery Audit Score
• Optimum utilization of Digitalization
• Responsible to comply with Kaya Code of Conduct and promoting compliance culture as per kaya values and policies
• Responsible to report misconducts and incidents of violation of Kaya Code of Conduct (COC)/ SOP at clinic level; report incident immediately within first two hours of incident, as per set procedure by providing details in First Information Report so that preventative action can be taken to minimize risks and impact on business
• Additional Responsibilities assigned/ communicated by management on the basis of nature of Job Role from time to time

• Provident Fund

• Day shift

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

• Bachelor's (preferred)

• Customer service (preferred)
• Technical support (preferred)

• Hindi (preferred)
• English (preferred)