Customer Service Associate - Navi Mumbai, India - Quosphere InfoSolutions Pvt Ltd

Description

We are hiring Customer Service Associate

Vertical Logistics (US-based blended calling process)

Location Mahape, Ghansoli, Navi Mumbai

Minimum Experience: 1 yr or plus

• Previous International customer service experience
• Excellent written and verbal communication skills
• Good listening skills
• Must be able to understand issues, help create solutions
• Flexibility to work in rotational shifts and weekly offs
• Flexibility to travel on his or own during day shifts
• Positive attitude, selfmotivated and ability to work in a fastpaced environment

Roles and Responsibilities:

• Handling overall operations of Logistics from source to delivery.
• Be a first point of contact to handle and resolve customer complaints.
• Research information and troubleshoot problems using available resources.
• Getting deep into issues & providing efficient solution with help of the internal Team.

Job Types:
Full-time, Regular / Permanent


Salary:
₹20, ₹27,000.00 per month


Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Rotational shift

Supplemental pay types:

• Shift allowance