Jobs
>
Bengaluru

    Senior Operation Manager - Bengaluru, India - Cloudphysician

    Cloudphysician
    Cloudphysician Bengaluru, India

    5 days ago

    Default job background
    Full time
    Description

    CLOUDPHYSICIAN

    Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe.

    Our Care Centre, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists. The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions. RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients.

    As of June 2022, we have cared for nearly 50,000 intensive care patients across 16 states in India and saved numerous lives. Learn more at:

    JOB DESCRIPTION

    We are looking for a highly driven individual to manage our care center operations.

    Senior Operations Manager who has expertise and experience in managing strategies, revenue, budgeting & forecasting, planning and operations that are aligned with the goals of the organization.

    The Senior Operation Manager will act as the primary link between the care center team (clinical and customer support teams and the account management team.

    The care canter's internal operations are centered around a team of critical care specialist doctors and trained nurses delivering clinical care remotely to multiple ICUs across the country.

    The operations managers role in internal operations involves streamlining and augmenting defined processes, auditing, establishing workflows, developing innovative changes to workflows and functioning of the day to day care center operations. You will be working closely with the physician and nursing team leaders in addition to the customer support team. Some of your roles would be observational insights in improving clinical team efficiency to enable them to manage patients without compromising quality, owning processes for internal workflow and daily operational audits, restructuring existing and developing new metrics for operational success and cross departmental communications.

    Your role will play a vital link in syncing the care center, the account management and business development teams.

    Some of your roles here will include establishing the communication channels, identifying key clinical stakeholders on the client side, facilitating meeting of service deployment timelines, documentation and sending progress reports to clients so that the ultimate goal of achieving high quality care delivery and customer satisfaction is achieved.

    This role will provide you the opportunity to learn and grow in a fast-paced environment. Cloudphysician is growing rapidly and creating impact at scale - the role will provide you the opportunity to be a part of this dynamic organization and industry.

    KEY RESPONSIBILITIES

    • Responsible for developing, implementing and driving successful operation of the clinical team.
    • Responsible for revenue and P&L for the unit.
    • Monitor services performance & system performance and scalability metrics .Identify improvement goals.
    • Responsible for Capacity planning.
    • Monitor and analyse performance, trends, capacity issues.
    • Responsible for smooth functioning of the team.
    • Close coordination with cross functional teams, sales, customer support and technology teams.
    • Builds Loyalty, Trust and Transparency within the team and with other stakeholders
    • Should be able to evaluate and analyse client needs and act accordingly.
    • Should drive process Improvement and strategic planning.

    PREFERRED QUALIFICATIONS

    • MBA from a premier university
    • Knowledge of organizational effectiveness and operations management.
    • Experience budgeting and forecasting
    • Familiarity with business and financial principles
    • Highly organized and able to multitask
    • Self-driven and proactive nature
    • Excellent communication and interpersonal skills
    • Experience with Healthcare industry, especially in dealing with hospitals
  • Commonwealth Bank

    Operations Manager-1

    12 hours ago

    Commonwealth Bank Bengaluru, India

    At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you · work ...

  • Paywize

    Operations Manager

    2 days ago

    Paywize Bengaluru, India

    OPERATIONS MANAGER - FOREX · Qualifications: · Bachelor's degree, with 4 to 5 years of relevant experience in the financial industry or fintech sectors preferred. · Demonstrated network within the forex remittance market, exchange companies, and related sectors. · Proven track r ...

  • BluSmart

    Operations Manager

    2 days ago

    BluSmart Bengaluru, India

    About Us: · At BluSmart, we are building India's largest all-Electric ride-hailing service. We are looking for an energetic and analytical Operations Manager – Driver Operations to join our team. If you are a hands-on execution specialist and a data-driven decision-maker, with ex ...

  • Royal Ace

    Operations Manager

    1 day ago

    Royal Ace Bengaluru, India

    Company Description · Royal Ace is a luxury hotel located in Bengaluru, surrounded by refreshing greenery and vertical gardens. The hotel offers a range of amenities and facilities, catering to both leisure and corporate guests. It is conveniently located near tourist attractions ...

  • ReSource Pro

    Operations Manager

    6 days ago

    ReSource Pro Bengaluru, India

    Job Title:Manager, Service Delivery, India · Report to:Director, Service Delivery, India · Department:Service Delivery Unit · Location:Bangalore, India · Purpose of the Position: · In this pivotal role, critical leadership will be expected during this exciting and transformative ...

  • Royal Ace

    Operations Manager

    6 days ago

    Royal Ace Bengaluru, India

    Company DescriptionRoyal Ace is a luxury hotel located in Bengaluru, surrounded by refreshing greenery and vertical gardens. The hotel offers a range of amenities and facilities, catering to both leisure and corporate guests. It is conveniently located near tourist attractions, t ...

  • Slv Housing Development Corporation

    Operation Manager

    5 days ago

    Slv Housing Development Corporation Bengaluru, India Full time

    Company Overview · SLV Housing Development Corporation is one of the largest Real Estate developers in South Bengaluru. With 33 years of triumphs and success, we have created world-class homes for thousands of satisfied customers. Quality remains our top priority, and we are comm ...

  • India Sell

    Operation Manager

    6 days ago

    India Sell Bengaluru, India Full time

    Job Requirements · Job Title: Operation Manager · Company Name: India Sell · Location: 2nd Phase Judicial Layout, Bangalore · Salary: Competitive Salary: ₹35,000 - ₹39,000 per month · Qualification: Post Graduate and above · Job Description: · India Sell is seeking dynamic femal ...

  • Cloudphysician

    Operations Manager

    5 days ago

    Cloudphysician Bengaluru, India Full time

    CLOUDPHYSICIAN · Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe. · Our Care Center, based in Bang ...

  • StoneX

    Operations Manager

    2 days ago

    StoneX Bengaluru, India

    Overview · To oversee, and provide leadership and guidance to, a number of support teams based in India providing offshored services to StoneX entities based in both the US and EMEAA. · This role will include, but not be limited to, oversight of teams involved in Trade Process ...

  • Shravanthi Group

    Operations Manager

    4 days ago

    Shravanthi Group Bengaluru, India

    Real estate and construction experience is a must. The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different busine ...

  • Novo Nordisk

    Operations Manager

    2 days ago

    Novo Nordisk Bengaluru, India

    The position · holder will be responsible for overseeing the day-to-day operations in the Asia time zone, ensuring that all processes and procedures are running smoothly and efficiently. This role requires excellent organizational and communication skills, as well as the ability ...

  • AWS India - Karnataka

    Operations Manager

    3 days ago

    AWS India - Karnataka Bengaluru, India Full time

    Amazon's technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and ...

  • ABB

    IS Operations Manager

    3 days ago

    ABB Bangalore, India OTHER

    IS Operations Manager · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: ...

  • PhonePe

    Manager Operations

    2 days ago

    PhonePe Bengaluru, India

    About PhonePe Group: · PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expand ...

  • WELLS FARGO BANK

    Operations Manager

    3 days ago

    WELLS FARGO BANK Bengaluru, India Full time

    About this role: · Wells Fargo is seeking a... · In this role, you will:Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area · Develop strategies to improve staffing processes, ...

  • Delphic Jobs

    Operations Manager

    5 days ago

    Delphic Jobs Bengaluru, India Full time

    Company Overview · Our client is a BPO services company located in Bangalore, Karnataka, India. With a team of dedicated professionals and a strong focus on customer satisfaction, we aim to provide top-notch services to our clients. With over employees, we are committed to delive ...

  • Allstate Insurance Company

    Manager - Operations

    1 week ago

    Allstate Insurance Company Bangalore, India

    Property Manager Processing Services: Job Description · Job Summary: · This job is responsible for managing a team focused on delivering Claims support across Property line of business. Driving strategic priorities focused on enabling the Talent centre to deliver business ouctome ...

  • Bastian Solutions

    Operations Manager

    2 days ago

    Bastian Solutions Bengaluru, India Full time

    Job Title · Operations ManagerAlternate Locations · Salarpuria Sattva Magnificia, No. 78, Tin Factory Old Madras Rd, Dooravani Nagar,, Bangalore, IND-KA Full-time/Part-time · Full-timeJob Description · Operations Manager, Project Operations · Overview · Job Summary · The Operatio ...

  • Syngene

    Operations Manager

    3 days ago

    Syngene Bengaluru, India

    Job Description · Job Role : Operations Manager, C&DS Operations · Department: C&DS Operations · Job location: Bangalore · At Syngene, Safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with sh ...