Tele Caller Executive - Adajan, Surat, Gujarat, India - Scalelot Technologies
1 week ago
Description
Responsibilities:
- Contact potential customers via telephone to promote products or services.
- Utilize scripts to engage customers in conversation and persuade them to purchase our offerings.
- Understand customer needs and requirements to recommend the most suitable products or services.
- Provide accurate information about product features, pricing, and aftersales services.
- Keep detailed records of calls and customer interactions, including recording sales and lead information.
- Follow up with customers to ensure satisfaction, resolve any issues, and maintain strong customer relationships.
- Meet or exceed sales targets and performance goals on a weekly and monthly basis.
- Stay updated on product knowledge and industry trends to effectively communicate with customers.
- Collaborate with the sales team to identify opportunities for crossselling or upselling products.
- Handle objections and complaints professionally and escalate issues as needed to the appropriate department.
- Maintain confidentiality of customer information and adhere to company policies and procedures.
- Participate in training sessions and meetings to improve skills and knowledge.
Requirements:
- Bachelor's degree or equivalent work experience.
- Proven experience as a telecaller or similar sales/customer service role is preferred.
- Excellent communication and interpersonal skills.
- Ability to effectively engage customers and build rapport over the phone.
- Strong persuasive and negotiation skills.
- Good listening skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work in shifts and adapt to changing priorities.
- Positive attitude and willingness to learn and grow in a dynamic environment.
Job Types:
Full-time, Permanent
Salary:
₹8, ₹15,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- tele sales: 1 year (preferred)
Work Location:
In person
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