Customer Support Intern - Delhi, Delhi, India - Paytm
Description
Responsibilities:
Responsible for resolving and replying queries.
Managing incoming customer service queries.
Ensure to meet SLAs set for queries via all relevant communication channels
Sending timely events related or customer related communication
Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight
Handle customer complaints, provide appropriate solutions or alternatives within the time limits
Requirement:
Good command over written and verbal communication
Problem solver
Ability to multi-task and prioritize
Strong time management skills and motivated to exceed expectations
Flexible based on business needs and requirements
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