Desktop Support L1 - Hyderabad, India - Iron Systems

Iron Systems
Iron Systems
Verified Company
Hyderabad, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Date Posted:


  • 8/27/2023

Job Function:


  • IT Support

Location:


  • Hyderabad
  • IND

Offered Salary:


  • Competitive
  • Strong knowledge of iMac device
  • Diagnostic services
  • Scan and defragment disk drives
  • Update virus definitions, scan for spyware
  • Run battery diagnostics, report on disk drive status
  • Laptop services including
  • Reimage laptops (Windows and Mac)
  • Troubleshoot systems
  • Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices).
  • Asset recovery computer hardware like spares can be drop off at the Tech Bar.
  • Perform proactive health check of devices that are brought to Tech Bar by the user
  • Educate users on other avenues of support available to them (for e.g., chat, selfservice etc.)
  • Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Take ownership of customer issues reported and see problems through to resolution.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Ensure proper recording and closure of all issues.
  • Provide prompt and accurate feedback to customers.
  • Prepare accurate and timely reports.
  • Follow the SLA for issues with respect to the severity.
More jobs from Iron Systems
See all jobs of Iron Systems